“Be kind, for everyone you meet is fighting a hard battle.” – Plato
What do you do at Guardian Pharmacy of Wisconsin?
I work in the billing department in our Menomonee Falls Pharmacy as the lead billing specialist. My main job is to help customers understand the billing process. This includes billing statements, taking payments, navigating the complexities of Medicaid/Medicare, hospice, and family care. I also manage all of our Skilled facility homes which includes contingency and Medicare A billing. I play many other roles as needed which is why I love what I do. Every day is something different and continually provides an opportunity to learn something new.
What is your background?
I am born and raised in Milwaukee; I love the city but love the north woods even more! I started my career in long term care pharmacy in 2010 as a pharmacy technician at Valu-Care pharmacy. I stayed on as a technician even after Mallatt’s Pharmacy took over operations in 2015. I moved into the billing specialist role once Guardian took over in 2018. It has been a crazy ride but every change has only made me love my job even more as I am in a much better position to help my patients on all levels.
What are the values that drive you?
Empathy, compassion, and kindness. The world of long-term care is so rewarding, it’s about helping take care of someone who may or may not be able to care for themselves anymore. I love being able to advocate for our patients, love that they have another person(s) out there fighting for what is right, and making sure they get the best care we can provide. I love that my job helps patients be healthier and happier. Helping people is one of the most rewarding feelings in the world.
What do you enjoy doing when you are not working?
I love being at my cabin up north whether it’s swimming, boating, or ATV’ing being outdoors and in the woods is so calming and relaxing to me!